Handle membership freeze requests
Ask for a freeze and see the billing and class effects before anything changes.
Customer support · Gyms and studios · When you ask · Updated
Works with
- Slack
- Gmail
- Microsoft 365
- Superhuman Mail
Slack
Gmail
Microsoft 365
Superhuman MailHow do you handle a membership freeze request?
To handle a membership freeze request, mention Maito in Slack with the member's name. It reads the request and your freeze policy, checks the member's plan and billing dates, explains what would happen and what it costs, and drafts the reply email for you to approve.
How it's done today
Staff change the billing date and the class access in two places and forget to switch them back.
What Maito does
- Read the requested dates and check the freeze policy
- Preview billing and class booking effects
- Wait for staff approval
- Set a reminder to restore billing on the agreed date
Example
@Maito Dana Reyes wants to freeze her membership for all of November. What happens if we do it?
Here is the preview for Dana, monthly $89 plan, nothing changed yet. • Freeze Nov 1 to Nov 30 fits policy (minimum 2 weeks, maximum 3 months) • Nov 1 payment of $89 is skipped; next payment Dec 1 • Freeze fee: $10 per month, so $10 on Nov 1 • 4 booked classes are cancelled: Nov 3, 5, 10 and 12 Catch: her 12-month commitment ends Nov 15. A freeze pushes it to Dec 15, so the freeze extends what she signed up for. She may not realize that. From the membership system and the freeze policy in company knowledge. Want me to draft the confirmation to Dana with the Dec 15 date and the $10 fee?
@Maito yes, and I'll apply the freeze once she replies.
Draft is in your inbox for you to send, covering the dates, fee and Dec 15 end. I've set a reminder for Nov 28 to check billing resumes on Dec 1 at the right amount.
Lena (5:45 PM):
Dana Reyes wants to freeze her membership for all of November. What happens if we do it?
Maito (5:47 PM):
Here is the preview for Dana, monthly $89 plan, nothing changed yet.
• Freeze Nov 1 to Nov 30 fits policy (minimum 2 weeks, maximum 3 months)
• Nov 1 payment of $89 is skipped; next payment Dec 1
• Freeze fee: $10 per month, so $10 on Nov 1
• 4 booked classes are cancelled: Nov 3, 5, 10 and 12
Catch: her 12-month commitment ends Nov 15. A freeze pushes it to Dec 15, so the freeze extends what she signed up for. She may not realize that.
From the membership system and the freeze policy in company knowledge. Want me to draft the confirmation to Dana with the Dec 15 date and the $10 fee?
Lena (5:52 PM):
yes, and I'll apply the freeze once she replies.
Maito (5:53 PM):
Draft is in your inbox for you to send, covering the dates, fee and Dec 15 end. I've set a reminder for Nov 28 to check billing resumes on Dec 1 at the right amount.
How to set it up
- Set up
Nothing to set up. Ask in Slack or by email whenever you need it.
- Connect email
- Gmail
- Microsoft 365
- Superhuman Mail
- Use membership software
- Mindbody
- Glofox
No MCP server needed. Ask your agent to save a skill with the steps, then add the login or API key in Settings → Vault.
Not connected yet? Your agent sends you a link to sign in.
What it won't do
It applies your written policy. Exceptions and refunds are decisions for your team.
Questions
No. It explains and drafts. Your team makes the change.
From the policy in company knowledge you've shared with Maito.
Gmail, Microsoft 365 or Superhuman Mail for the member's email, and Mindbody or Glofox through a skill with a login in the Vault.
