Thank donors personally
Every donor gets a personal thank-you soon after they give.
Development and programs · Nonprofits · When something happens · Updated
Works with
- Slack
- Gmail
- Microsoft 365
- Superhuman Mail
- Salesforce Nonprofit
Slack
Gmail
Microsoft 365
Superhuman Mail
Salesforce NonprofitHow do you thank donors personally?
To thank donors personally, tell Maito when to run and where your gift records are. Each week Maito reads last week's gifts, drafts a thank-you for each using the donor's history, and flags first-time gifts, memorial gifts and possible duplicate charges for a person to handle.
How it's done today
Thank-yous go out weeks later, all the same.
What Maito does
- Read the gift and donor history
- Draft a personal thank-you
Example
Loop run: Monday 9:00 AM · Weekly thank-yous
42 gifts totaling $11,640. 42 drafts attached: thank-yous-oct19.docx. Sample, for a returning donor: 'Dear Ruth, thank you for your gift of $1,000. You last gave in 2021, to the reading program, and it means a lot to see you back. This year that program reached 120 more children.' Needs a person: • Ruth's gift is her first in 5 years. • 3 first-time donors. • 1 gift is in memory of Dennis Hale. The draft opens with condolences and no 'exciting news'. • 2 gifts of $50 from Pied Piper Foundation came 40 seconds apart. Likely a double submit, so check before thanking twice. From the donor database.
@Maito I'll write Ruth's myself. Merge the two Pied Piper gifts into one note.
Merged into one note for $50, with a line that we'll check for a duplicate charge. Ruth's draft is removed. 40 drafts remain for you to send.
Maito (9:00 AM):
42 gifts totaling $11,640. 42 drafts attached: thank-yous-oct19.docx.
Sample, for a returning donor:
'Dear Ruth, thank you for your gift of $1,000. You last gave in 2021, to the reading program, and it means a lot to see you back. This year that program reached 120 more children.'
Needs a person:
• Ruth's gift is her first in 5 years.
• 3 first-time donors.
• 1 gift is in memory of Dennis Hale. The draft opens with condolences and no 'exciting news'.
• 2 gifts of $50 from Pied Piper Foundation came 40 seconds apart. Likely a double submit, so check before thanking twice.
From the donor database.
Lena (9:12 AM):
I'll write Ruth's myself. Merge the two Pied Piper gifts into one note.
Maito (9:13 AM):
Merged into one note for $50, with a line that we'll check for a duplicate charge. Ruth's draft is removed. 40 drafts remain for you to send.
How to set it up
- Ask your agent
“Every Monday at 9am, look up last week's gifts in our donor database, draft a personal thank-you for each using the donor's history, and post them for the team to send from Gmail.”
- Connect email
- Gmail
- Microsoft 365
- Superhuman Mail
- Use donor database
- Salesforce Nonprofit
No MCP server needed. Ask your agent to save a skill with the steps, then add the login or API key in Settings → Vault.
Not connected yet? Your agent sends you a link to sign in.
What it won't do
It only knows what the donor record holds and can't tell what a gift means to the person. Your team reads each letter before it goes.
Questions
Your donor database, such as Salesforce Nonprofit, connected with a login or API key kept in the Vault.
No. It drafts them and your team sends them from Gmail.
It flags memorial gifts and big returns, and drafts them with care instead of a stock thank-you.
