Track scope creep
Spot requests that go beyond the agreed scope before you do the work.
Client delivery · Design and creative studios · When something happens · Updated
Works with
- Slack
- Gmail
- Microsoft 365
- Superhuman Mail
- Box
- Dropbox
- Notion
Slack
Gmail
Microsoft 365
Superhuman Mail
Box
Dropbox
NotionHow do you track scope creep?
To track scope creep, give Maito your signed scope and your project inbox. When a client asks for something, it compares the request to the scope, says whether it's included, and drafts a change note with cost and timing. It also counts how much extra work has built up. You decide what to send.
How it's done today
Extra work is done for free.
What Maito does
- Read client requests
- Compare with the signed scope
- Flag extras and draft a change note
Example
Loop run: New email from Initech in the project inbox
Request outside scope: Initech Priya at Initech asked for "one more landing page for the webinar, live Nov 4." The signed scope (Drive, SOW v2, section 3) covers 1 homepage and 4 inner pages. All 5 are already in progress. A sixth page is not included. Draft change note • Landing page design and build: $2,400, 4 days • Needs approval by Oct 23 to make Nov 4 Catch: this is the third extra request in 3 weeks, about $5,100 in unbilled work if all three were done. Sources: Priya's email, SOW v2. Want me to draft the reply to Priya?
@Maito Yes, draft it. Hold it for me to send.
Draft is in your inbox with the change note attached. I haven't sent anything to Priya.
Maito (10:22 AM):
Request outside scope: Initech
Priya at Initech asked for "one more landing page for the webinar, live Nov 4."
The signed scope (Drive, SOW v2, section 3) covers 1 homepage and 4 inner pages. All 5 are already in progress. A sixth page is not included.
Draft change note
• Landing page design and build: $2,400, 4 days
• Needs approval by Oct 23 to make Nov 4
Catch: this is the third extra request in 3 weeks, about $5,100 in unbilled work if all three were done.
Sources: Priya's email, SOW v2. Want me to draft the reply to Priya?
Alan (10:40 AM):
Yes, draft it. Hold it for me to send.
Maito (10:42 AM):
Draft is in your inbox with the change note attached. I haven't sent anything to Priya.
How to set it up
- Ask your agent
“When a client emails a request, compare it with the signed scope in Drive. If it's outside scope, post it in #delivery with a draft change note and wait for the project lead.”
- Connect email
- Gmail
- Microsoft 365
- Superhuman Mail
- Connect files
- Google Drive
- Box
- Dropbox
- Notion
- Microsoft 365
Not connected yet? Your agent sends you a link to sign in.
What it won't do
It works from the scope document. If your agreement is vague, Maito flags the request but the judgment call is yours.
Questions
From the signed scope or statement of work in Drive, Box, Dropbox, Notion or Microsoft 365, plus the client's emails.
No. It drafts a reply and a change note, and you send them.
Yes. It notes earlier extras for the client and adds up the unbilled work, so you can see the pattern.
