Run the engagement survey summary

Turn survey results into themes and suggested actions.

People and HR · When you ask · Updated

Works with

  • Slack
  • Email
  • SurveyMonkey

How do you summarize an employee engagement survey?

To summarize an employee engagement survey, ask Maito in Slack. It reads the results in SurveyMonkey, counts responses, groups the written comments into themes, compares scores by team and with the last survey, and drafts suggested actions so leadership can review what changed before the meeting.

How it's done today

Results get a slide and no follow-up.

What Maito does

  1. Read answers and scores
  2. Group comments into themes
  3. Compare teams and suggest actions

Example

people-ops
Rosa 3:10 PM

@Maito Summarize the Q3 engagement survey. Leadership meets Thursday.

Maito APP 3:13 PM

Q3 survey: 61 of 74 responded (82%), overall score 7.4, down from 7.6. Themes in comments • Unclear priorities: 22 comments, mostly product and engineering • Team spirit: 18 positive comments • Workload: 14 comments, 11 from engineering By team: Engineering fell from 7.8 to 6.9 on workload, the biggest drop. Support is up 0.5 on manager trust. Catch: Design has 3 responses, so I've left it out of the team view. Showing it could reveal who said what. Possible actions: one priorities list per quarter, a workload check-in for engineering, and a pulse survey in 6 weeks. From SurveyMonkey results. You decide which actions to take.

Rosa 3:20 PM

@Maito Make the 3 actions a one-page doc for Thursday.

Maito APP 3:22 PM

Attached: q3-engagement-actions.pdf. It has the three actions and the numbers behind them.

Example complete

How to set it up

When you ask Run the engagement survey summary
Set up

Nothing to set up. Ask in Slack or by email whenever you need it.

Connect survey tool
  • SurveyMonkey

Not connected yet? Your agent sends you a link to sign in.

What it won't do

Maito finds themes in what people wrote. It cannot tell why a score changed beyond the comments, and the actions are suggestions for HR and leadership.

Questions

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