Answer attendee questions
Attendees get answers about times, venue and tickets any time.
Event team · Events · When something happens · Updated
Works with
- Slack
- Gmail
- Microsoft 365
- Superhuman Mail
- Box
- Dropbox
- Notion
Slack
Gmail
Microsoft 365
Superhuman Mail
Box
Dropbox
NotionHow do you answer attendee questions?
To answer attendee questions, give Maito your event details and set it up on the event's email address. It replies to questions about times, venue, parking and tickets using your documents, and says what it used. Refunds, accessibility requests and anything unclear go to a named teammate.
How it's done today
Inbox floods before an event.
What Maito does
- Read the question
- Answer from the event details
- Pass refunds and special requests to staff
Example
Loop run: New email from an attendee
3 attendee emails this morning. Answered • Hannah: "Doors open at 8:30. Parking is under the venue, $18 a day." • Luis: "The keynote is at 9:30 in Hall A. Lunch is included." Passed to staff • Marcus wants a refund for ticket #3318 and asked about a wheelchair seating request. I haven't answered either. Catch: the event details say doors open at 8:30, but the venue's email says 8:00 for exhibitors. I told Hannah 8:30 because she's an attendee. Source: event-details.docx in Drive. Rosa, can you take Marcus's refund and seating request?
@Maito I'll take both. Tell him someone will write today.
Sent. I told Marcus that the events team will write to him today.
Maito (9:10 AM):
3 attendee emails this morning.
Answered
• Hannah: "Doors open at 8:30. Parking is under the venue, $18 a day."
• Luis: "The keynote is at 9:30 in Hall A. Lunch is included."
Passed to staff
• Marcus wants a refund for ticket #3318 and asked about a wheelchair seating request. I haven't answered either.
Catch: the event details say doors open at 8:30, but the venue's email says 8:00 for exhibitors. I told Hannah 8:30 because she's an attendee.
Source: event-details.docx in Drive. Rosa, can you take Marcus's refund and seating request?
Rosa (9:30 AM):
I'll take both. Tell him someone will write today.
Maito (9:31 AM):
Sent. I told Marcus that the events team will write to him today.
How to set it up
- Ask your agent
“When attendees email maito@northstar.example about the June conference, answer from the event details in Drive. Send refunds and special requests to the events team in #events.”
- Connect email
- Gmail
- Microsoft 365
- Superhuman Mail
- Connect files
- Google Drive
- Box
- Dropbox
- Notion
- Microsoft 365
Not connected yet? Your agent sends you a link to sign in.
What it won't do
It only knows what's in your event details. For anything outside them, it says so and hands over to your team.
Questions
From the event details you share, such as a document in Drive, Box, Dropbox, Notion or Microsoft 365.
No. It passes refund and seating requests to your team and tells the attendee someone will write.
It uses the attendee-facing details and flags the conflict, such as an exhibitor time that differs.
