Call back every missed call
Missed calls go on a callback list, so no customer slips through while you're on a job.
Sales · Home services · When something happens · Updated
Works with
- Slack
SlackHow do you call back every missed call?
To call back every missed call, connect Maito to your phone system's voicemail transcripts. It lists each missed call with the reason and urgency, texts the caller that you got their message, and checks your job system for context like an unpaid invoice. It reminds you about anyone not yet called.
How it's done today
The owner checks voicemail after work and calls back whoever they remember.
What Maito does
- Log the caller, time and voicemail summary
- Text the caller that you'll call back
- Check the job system for who they are
- Remind the team until the call is made
Example
Loop run: Voicemail on the main line, 12:07 PM
3 missed calls since 10:40 AM. Texts sent to all three. • 10:42, Maria Lopez, 214 Birch St: boiler leaking in the basement. Urgent. • 11:15, unknown number: quote for a water heater swap. • 12:05, Greg Hall: move Thursday's 2:00 PM visit. Catch: Maria has an unpaid invoice, INV-1142 for $480, from August. Worth knowing before you call. I told her only that we received her message, not when we can come. From the phone system voicemail transcripts and the job system.
@Maito Calling Maria now. Remind me about the other two at 2.
Maria is on your list until you mark her called. Reminder for the quote request and Greg's reschedule is set for 2:00 PM.
Maito (12:07 PM):
3 missed calls since 10:40 AM. Texts sent to all three.
• 10:42, Maria Lopez, 214 Birch St: boiler leaking in the basement. Urgent.
• 11:15, unknown number: quote for a water heater swap.
• 12:05, Greg Hall: move Thursday's 2:00 PM visit.
Catch: Maria has an unpaid invoice, INV-1142 for $480, from August. Worth knowing before you call. I told her only that we received her message, not when we can come.
From the phone system voicemail transcripts and the job system.
Tom (12:20 PM):
Calling Maria now. Remind me about the other two at 2.
Maito (12:20 PM):
Maria is on your list until you mark her called. Reminder for the quote request and Greg's reschedule is set for 2:00 PM.
How to set it up
- Ask your agent
“Whenever a call to our main line goes to voicemail, add it to a callback list in #office, text the caller that we got their message and will call back, and remind Tom every 2 hours until it's done.”
- Connect SMS
- Twilio
- Connect field service software
- Jobber
- Use phone system
- RingCentral
- Dialpad
No MCP server needed. Ask your agent to save a skill with the steps, then add the login or API key in Settings → Vault.
Not connected yet? Your agent sends you a link to sign in.
What it won't do
It works from voicemail transcripts and texts, not live calls. A call with no voicemail can't be listed.
Questions
Through your phone system, such as RingCentral or Dialpad, using a skill with a login or API key in the Vault. It reads voicemail transcripts.
Only that you received their message. It doesn't promise a time or a price.
No. Maito doesn't make or answer phone calls. You make the callback.
