Chase enquiries nobody has answered
A twice-daily list of enquiries with no owner or reply, with the thread summarized.
Sales · Home services · On a schedule · Updated
Works with
- Slack
- Gmail
- Microsoft 365
- Superhuman Mail
- HubSpot
- Salesforce
- Attio
- Pipedrive
Slack
Gmail
Microsoft 365
Superhuman Mail
HubSpot
Salesforce
Attio
PipedriveHow do you chase enquiries nobody has answered?
To chase enquiries nobody has answered, connect Maito to your inbox and CRM. Twice a day it lists enquiries with no owner or reply past your time limit, summarizes each thread, and spots ones that only look answered. You assign owners in Slack and it updates the CRM.
How it's done today
The owner keeps asking who is handling which request.
What Maito does
- Check every open enquiry for an owner and a reply
- Pause the clock when a real reply goes out
- List the overdue ones with a one-line summary
- Assign on request
Example
Loop run: Monday 9:00 AM · Overdue enquiry check
3 of 11 open enquiries are overdue. • E-5102, Acme Dental: quote for 6 interior doors. Unassigned, 1 day 18 hours. • E-5107, Roy Lim: fence repair after storm. No owner, 7 business hours. • E-5098, Initech Property: gutter clean, 12 units. Owner Dana, 3 days. Catch: E-5098 looked answered, but the only reply was an out-of-office from the customer. We still owe them an answer. From the CRM and the email threads.
@Maito Assign 5102 to me and 5107 to Jorge.
Done in the CRM. The 4-hour clock restarts at 9:07 AM for both. Want a draft reply to Initech for E-5098?
Maito (9:00 AM):
3 of 11 open enquiries are overdue.
• E-5102, Acme Dental: quote for 6 interior doors. Unassigned, 1 day 18 hours.
• E-5107, Roy Lim: fence repair after storm. No owner, 7 business hours.
• E-5098, Initech Property: gutter clean, 12 units. Owner Dana, 3 days.
Catch: E-5098 looked answered, but the only reply was an out-of-office from the customer. We still owe them an answer.
From the CRM and the email threads.
Dana (9:06 AM):
Assign 5102 to me and 5107 to Jorge.
Maito (9:07 AM):
Done in the CRM. The 4-hour clock restarts at 9:07 AM for both. Want a draft reply to Initech for E-5098?
How to set it up
- Ask your agent
“Every weekday at 9 AM and 2 PM, list open enquiries with no owner or no reply to the customer in over 4 business hours and post them in #sales with a one-line summary.”
- Connect email
- Gmail
- Microsoft 365
- Superhuman Mail
- Connect CRM
- HubSpot
- Salesforce
- Attio
- Pipedrive
Not connected yet? Your agent sends you a link to sign in.
What it won't do
It sees what's in the CRM and the inbox. A reply sent by phone or from a personal account is invisible to it.
Questions
Whatever your time limit says, such as 4 business hours. Maito also ignores automatic replies like out-of-office.
No. It can draft a reply, and you send it.
Yes. It runs as a Loop, so you pick the times and days.
