Collect client assets before kickoff

Every new project gets a checklist of what the client owes, who owns each item and a reminder until it arrives.

Operations · Marketing agencies · When something happens · Updated

Works with

How do you collect client assets before kickoff?

To collect client assets before kickoff, let Maito watch your task tracker. When a project is created, it emails the client contact the list of assets and access you need. It reminds them every couple of business days and posts what is missing in Slack, with an owner for each item.

How it's done today

The project manager sends repeated emails asking for logos, copy and account access, and kickoff slips.

What Maito does

  1. Build the checklist from the project type
  2. Ask the client contact for each item
  3. Collect files through an approved link
  4. Remind owners and report what's missing

Example

Loop run: New project in task tracker · Initech brand refresh

projects
Maito APP 9:30 AM

Initech brand refresh kicks off Oct 26. 6 of 9 inputs are in. In: logo files, brand guide, 3 competitor links, product photos, tone notes, signed brief. Missing: • Ad account access. Waiting on Dwight at Initech. • Analytics access, same. • 2024 customer survey results. Nobody named an owner. Catch: Dwight's last email on Oct 14 said he would send an invite, but the invite Tom sent for the ad account is still unaccepted. I asked for role invitations, not passwords. Source: project checklist and email thread.

Tom 9:41 AM

@Maito nudge Dwight again, and ask who has the survey.

Maito APP 9:42 AM

Done. I emailed Dwight asking him to accept the invitation by Oct 22 and to name who holds the survey. I'll post here when either arrives.

Example complete

How to set it up

When something happens Collect client assets before kickoff
Ask your agent

“When a new project is added to our task tracker, email the client contact the list of assets and access we need, remind them every 2 business days, and post what's missing in #projects.”

Connect task tracker
  • Linear
  • Asana
  • ClickUp
  • Jira
  • Trello
Connect email
  • Gmail
  • Microsoft 365
  • Superhuman Mail
Connect files
  • Google Drive
  • Box
  • Dropbox
  • Notion
  • Microsoft 365

Not connected yet? Your agent sends you a link to sign in.

What it won't do

It can't make a client send things. It tracks and reminds, and a person decides when to escalate or delay kickoff.

Questions

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