Cover a crew member's absence
When someone calls in sick, see which jobs are hit and get swap options with the right skills.
Operations · Home services · When something happens · Updated
Works with
- Slack
- Google Calendar
- Microsoft 365
- Cal.com
- Calendly
Slack
Google Calendar
Microsoft 365
Cal.com
CalendlyHow do you cover a crew member's absence?
To cover a crew member's absence, have them email Maito's workspace address. Maito finds their jobs for the day, checks who is available and qualified, proposes swaps and moves, flags contract risks, and posts the options in Slack for dispatch.
How it's done today
The manager phones staff and edits several schedules by hand.
What Maito does
- Find the absent person's jobs for the day
- Filter available staff with the right skills
- Propose swaps and a fallback
- Ask staff to confirm and update the schedule once approved
Example
Loop run: Email from Luis · Out today
Luis emailed at 6:44 AM: out sick today. 4 jobs affected. • 8:00 Acme Law, deep clean: Ana can cover, she's at Globex nearby from 6 • 10:30 Initech, floors: needs the floor machine and Luis's certification. Only Marcus has it, and he's booked until noon • 1:00 Hooli Cafe: Dee is free from 12:30 • 3:30 Wonka Foods: no one free Proposal: Ana, Marcus (Initech at 12:30), Dee, and move Wonka to Wednesday. Catch: Initech's contract says floor work starts by 11 AM, so 12:30 is a breach. They'd need a heads-up. Source: the schedule, staff availability and skills in the field service software.
@Maito go with Ana and Dee. I'll call Initech about the floors myself, and draft the Wonka move for me.
Texting Ana and Dee to confirm now. Here's the Wonka draft: "Hi, our crew is short today. May we move your 3:30 clean to Wednesday at the same time? Sorry for the change. Northstar." Say send and it goes.
Maito (6:52 AM):
Luis emailed at 6:44 AM: out sick today. 4 jobs affected.
• 8:00 Acme Law, deep clean: Ana can cover, she's at Globex nearby from 6
• 10:30 Initech, floors: needs the floor machine and Luis's certification. Only Marcus has it, and he's booked until noon
• 1:00 Hooli Cafe: Dee is free from 12:30
• 3:30 Wonka Foods: no one free
Proposal: Ana, Marcus (Initech at 12:30), Dee, and move Wonka to Wednesday.
Catch: Initech's contract says floor work starts by 11 AM, so 12:30 is a breach. They'd need a heads-up.
Source: the schedule, staff availability and skills in the field service software.
Tom (6:58 AM):
go with Ana and Dee. I'll call Initech about the floors myself, and draft the Wonka move for me.
Maito (6:59 AM):
Texting Ana and Dee to confirm now. Here's the Wonka draft: "Hi, our crew is short today. May we move your 3:30 clean to Wednesday at the same time? Sorry for the change. Northstar." Say send and it goes.
How to set it up
- Ask your agent
“When a crew member tells maito@northstar.example they're out, find their jobs for the day, check who's available and qualified, and post swap options in #dispatch.”
- Connect field service software
- Jobber
- Connect calendar
- Google Calendar
- Microsoft 365
- Cal.com
- Calendly
- Connect SMS
- Twilio
Not connected yet? Your agent sends you a link to sign in.
What it won't do
It only knows skills and availability that are recorded. A gap in the records is a gap in its advice.
Questions
No. It proposes swaps and your dispatcher confirms them.
Yes. It reads the skills and availability in Jobber before proposing cover.
It flags the contracts at risk and can draft messages. Sending takes your approval.
