Move an appointment without double-booking
A reschedule frees the old slot, cancels old reminders and sends one confirmation.
Operations · Salons and beauty · When you ask · Updated
Works with
- Slack
- Calendly
- Cal.com
Slack
Calendly
Cal.comHow do you reschedule an appointment without double booking?
To reschedule an appointment without double booking, ask Maito in Slack. It checks the service length, staff and buffers, offers open slots, books the one you pick, releases the old time, cancels the queued reminder and sends one confirmation text.
How it's done today
Staff change one calendar and forget the other.
What Maito does
- Check the service length and availability
- Offer replacement slots
- Release the original slot once the new one is booked
- Replace the reminders and confirm once
Example
@Maito Chloe Adams wants to move Thursday's 2:00 PM cut and color to Friday afternoon.
Cut and color is 2 hours 45 minutes with Mei. Open on Friday Oct 23: • 1:00 PM, ends 3:45 PM • 3:15 PM, ends 6:00 PM Mei is free and a color chair is open in both, with the 15-minute buffer kept. Nothing changes on Thursday until the new slot is booked. Catch: Chloe's 24-hour reminder for Thursday is already queued. I'll cancel it with the move, so she doesn't get a text for an appointment she no longer has.
@Maito 3:15.
Done. Friday Oct 23, 3:15 PM with Mei is booked. Thursday 2:00 PM is released, the old reminder is cancelled and one confirmation text went to Chloe.
Ines (1:20 PM):
Chloe Adams wants to move Thursday's 2:00 PM cut and color to Friday afternoon.
Maito (1:21 PM):
Cut and color is 2 hours 45 minutes with Mei. Open on Friday Oct 23:
• 1:00 PM, ends 3:45 PM
• 3:15 PM, ends 6:00 PM
Mei is free and a color chair is open in both, with the 15-minute buffer kept.
Nothing changes on Thursday until the new slot is booked. Catch: Chloe's 24-hour reminder for Thursday is already queued. I'll cancel it with the move, so she doesn't get a text for an appointment she no longer has.
Ines (1:24 PM):
3:15.
Maito (1:25 PM):
Done. Friday Oct 23, 3:15 PM with Mei is booked. Thursday 2:00 PM is released, the old reminder is cancelled and one confirmation text went to Chloe.
How to set it up
- Set up
Nothing to set up. Ask in Slack or by email whenever you need it.
- Connect booking system
- Calendly
- Cal.com
- Connect SMS
- Twilio
Not connected yet? Your agent sends you a link to sign in.
What it won't do
It only knows the rules in your booking data and notes. Unwritten preferences, such as a favorite stylist, need telling.
Questions
No. The original time stays until the new one is booked.
Maito cancels it so the client doesn't get a text for an appointment they no longer have.
Your booking system, Calendly or Cal.com, and Twilio for texts.
