Pause new bookings when you're full
When the forward schedule hits your limit, stop offering slots and give enquiries an honest wait time.
Operations · Home services · On a schedule · Updated
Works with
- Slack
- Calendly
- Cal.com
- HubSpot
- Salesforce
- Attio
- Pipedrive
- Gmail
- Microsoft 365
- Superhuman Mail
Slack
Calendly
Cal.com
HubSpot
Salesforce
Attio
Pipedrive
Gmail
Microsoft 365
Superhuman MailHow do you pause new bookings when you are full?
To pause new bookings when you are full, set up a morning Loop. Maito checks the next three weeks in your booking system, compares them with your threshold, lists waiting enquiries from the CRM, and drafts replies with honest wait times for your approval.
How it's done today
Ads and booking keep going while the team is overloaded.
What Maito does
- Measure booked hours against capacity for the next 3 weeks
- Compare against the owner's limit
- Draft a wait-time reply for new enquiries
- Queue enquiries for follow-up
Example
Loop run: Daily 7:30 AM · Capacity check
The next 3 weeks are 94% booked: 612 of 650 crew-hours. Last Monday it was 83%. 6 new enquiries since Friday are in the CRM: • 2 repairs, 3 installs, 1 maintenance plan • Est. 74 hours, which would put you at 105% Truthful wait time: first openings are Nov 9 for repairs and Nov 16 for installs. Catch: the booking page still shows open slots on Oct 28 to 30. 3 are held for existing customers and can't be sold. Draft reply for the 6 enquiries: "Thanks for getting in touch. Our next opening for installs is Nov 16. Want us to hold a slot?" It's waiting for your OK, and I can hide the slots if you want.
@Maito send the draft to the 3 installs, repairs get Nov 9. Hide the Oct 28 slots.
Sending the 3 install replies and 3 repair replies with their dates. I can't change the booking page myself, so I've written the 3 slots to hide in a note on Ben's task list.
Maito (7:30 AM):
The next 3 weeks are 94% booked: 612 of 650 crew-hours. Last Monday it was 83%.
6 new enquiries since Friday are in the CRM:
• 2 repairs, 3 installs, 1 maintenance plan
• Est. 74 hours, which would put you at 105%
Truthful wait time: first openings are Nov 9 for repairs and Nov 16 for installs.
Catch: the booking page still shows open slots on Oct 28 to 30. 3 are held for existing customers and can't be sold.
Draft reply for the 6 enquiries: "Thanks for getting in touch. Our next opening for installs is Nov 16. Want us to hold a slot?" It's waiting for your OK, and I can hide the slots if you want.
Kate (7:41 AM):
send the draft to the 3 installs, repairs get Nov 9. Hide the Oct 28 slots.
Maito (7:42 AM):
Sending the 3 install replies and 3 repair replies with their dates. I can't change the booking page myself, so I've written the 3 slots to hide in a note on Ben's task list.
How to set it up
- Ask your agent
“Every morning at 7:30, check how full the next three weeks are in the booking system. If we're over 90%, post in #owners with the new enquiries waiting in the CRM and a drafted reply with an honest wait time.”
- Connect booking system
- Calendly
- Cal.com
- Connect CRM
- HubSpot
- Salesforce
- Attio
- Pipedrive
- Connect email
- Gmail
- Microsoft 365
- Superhuman Mail
Not connected yet? Your agent sends you a link to sign in.
What it won't do
It can't change your capacity or promise a start date beyond what your calendar shows.
Questions
No. It can recommend hiding slots, and you decide.
From the first open slots in your booking system, by job type.
It flags slots held for existing customers so they aren't sold twice.
