Remind clients about tomorrow's appointments
Clients get a short reminder text, and you see who confirmed, cancelled or hasn't replied.
Operations · Salons and beauty · On a schedule · Updated
Works with
- Slack
- Calendly
- Cal.com
Slack
Calendly
Cal.comHow do you send appointment reminders?
To send appointment reminders, set up a daily Loop. Maito reads tomorrow's bookings, texts each client the time and address, collects confirm or cancel replies, cancels stale reminders for moved appointments, and posts the counts and no-replies to Slack for your front desk.
How it's done today
Staff phone or text clients one by one.
What Maito does
- Pull tomorrow's appointments
- Text a short reminder with time, stylist and address
- Record confirm and cancel replies
- Cancel stale reminders after changes
Example
Loop run: Daily 4:00 PM · Appointment reminders
Reminders sent for Tuesday Oct 20: 14 appointments. • Confirmed: 9 • Cancelled: 1, Ana R., 11:30 AM with Mei. That slot is open. • No reply: Joy T. (9:00 AM), Lila K. (12:15 PM), Marcus B. (2:30 PM), Dee O. (4:00 PM) Catch: Lila moved from 2:00 PM to 12:15 PM on Friday, and the old 2:00 PM reminder was still queued. I cancelled it and sent only the 12:15 PM time. From the booking system.
@Maito Text the four no-replies again at 8 AM tomorrow.
Scheduled for 8:00 AM, same short text. The open 11:30 AM slot stays open. Want me to offer it to the waitlist?
Maito (4:00 PM):
Reminders sent for Tuesday Oct 20: 14 appointments.
• Confirmed: 9
• Cancelled: 1, Ana R., 11:30 AM with Mei. That slot is open.
• No reply: Joy T. (9:00 AM), Lila K. (12:15 PM), Marcus B. (2:30 PM), Dee O. (4:00 PM)
Catch: Lila moved from 2:00 PM to 12:15 PM on Friday, and the old 2:00 PM reminder was still queued. I cancelled it and sent only the 12:15 PM time.
From the booking system.
Ines (4:08 PM):
Text the four no-replies again at 8 AM tomorrow.
Maito (4:08 PM):
Scheduled for 8:00 AM, same short text. The open 11:30 AM slot stays open. Want me to offer it to the waitlist?
How to set it up
- Ask your agent
“Every day at 4 PM, text tomorrow's clients a short reminder with the time, stylist and address, and ask them to reply C to confirm or X to cancel. Post who hasn't confirmed in #front-desk. Don't mention the service.”
- Connect booking system
- Calendly
- Cal.com
- Connect SMS
- Twilio
Not connected yet? Your agent sends you a link to sign in.
What it won't do
It can't call clients. It can only text the numbers your booking system holds.
Questions
Yes, through Twilio, using your booking system's data from Calendly or Cal.com.
It cancels the old reminder and sends only the current time.
Yes. You tell it when to text them again and it sends a second short message.
