Intercom AI agent
20 workflows. Jobs Maito handles with Intercom, from Slack or email. Intercom connects through its MCP server, so setup is a sign-in.
$149/month per workspace · Unlimited people · AI usage billed by your provider
All Intercom workflows.
20 workflows
- Start here Prep a renewal or upsell conversation Know usage, open issues and contract terms before you talk renewal. Sales · When you ask Works with HubSpot, Salesforce, Stripe, PayPal, Intercom, Pylon, Amplitude, Mixpanel.
- Start here Draft replies to tickets you've solved before When a question has been answered before, get a draft reply from that answer. Customer support · When something happens Works with Intercom, Pylon, Notion.
- Start here Spot recurring issues early Group tickets by cause so a new problem shows up before it's a flood. Customer support · On a schedule Works with Intercom, Pylon.
- Daily escalations view See every escalated or at-risk ticket in one message each morning. Customer support · On a schedule Works with Intercom, Pylon, HubSpot, Salesforce.
- Keep help articles current after a release After each release, find help articles that no longer match the product and draft fixes. Customer support · When something happens Works with Intercom, Notion.
- Write a help article from a solved ticket When an answer took effort, turn it into an article so nobody solves it again. Customer support · When you ask Works with Intercom, Pylon, Notion.
- Summarize a long ticket for handoff Get the whole story of a messy ticket in five lines before you take it over. Customer support · When you ask Works with Intercom, Pylon.
- Turn customer feedback into product themes Each week, see what customers asked for, grouped and counted, with links. Customer support · On a schedule Works with Intercom, Pylon, Granola, Fireflies.
- Tag and route incoming tickets Every new ticket gets the right tags, priority and owner. Customer support · When something happens Works with Intercom, Pylon.
- Check support answers for accuracy Review a sample of replies for wrong facts and outdated advice. Customer support · On a schedule Works with Intercom, Pylon, Notion, Confluence.
- Flag accounts at risk of leaving Get a weekly list of customers showing signs of churn, with the reason for each. Customer success · On a schedule Works with Amplitude, Mixpanel, Intercom, Pylon, HubSpot, Salesforce, Stripe, PayPal.
- Prep a quarterly business review Get the QBR deck drafted from usage, tickets and goals. Customer success · When you ask Works with Amplitude, Mixpanel, Intercom, Pylon, HubSpot, Salesforce, Stripe, PayPal.
- Weekly update to the customer's executive Send a short progress note to the customer's sponsor without writing it from scratch. Customer success · On a schedule Works with HubSpot, Salesforce, Intercom, Pylon, Gmail, Microsoft 365.
- Group user feedback into themes See what users ask for most, with counts and quotes. Product · On a schedule Works with Intercom, Pylon, Granola, Fireflies, SurveyMonkey.
- Prep for a customer interview Know the customer's usage and history before the interview. Product · When you ask Works with Amplitude, Mixpanel, Intercom, Pylon, HubSpot, Salesforce.
- Daily company pulse One message each morning with the numbers and news that matter. Founders and leadership · On a schedule Works with BigQuery, Supabase, Stripe, PayPal, Intercom, Pylon.
- Monday report from connected tools The weekly operating report built from the tools you already use. Operations · On a schedule Works with BigQuery, Supabase, Intercom, Pylon, Stripe, PayPal.
- Answer where-is-my-order emails Maito checks the order and carrier history and drafts a reply that says only what the data shows. Customer support · When you ask Works with Intercom, Pylon.
- Check return requests against your policy Maito checks each return request against the order and your policy and drafts the authorization. Customer support · When something happens Works with Intercom, Pylon.
- Hand off to a person with full context When a customer asks for a human, the case moves to a person with the history attached and nobody repeats themselves. Customer support · When something happens Works with Intercom, Pylon.
Questions.
Through Intercom's MCP server. Connect it once in Maito; if it isn't connected yet, your agent sends you a link to sign in.
Only what you allow. You choose which Intercom actions Maito can use, and the workflows here prepare changes for a person to approve unless you set them to run on their own.
Sales, Customer support, Customer success, Product, Founders and leadership and Operations.
Minutes for the workspace: create it, connect your AI provider and connect Slack. Each workflow then takes one request to your agent, plus signing in to any tool it needs.
No. You set up each workflow by asking your agent in plain words. A repository is only needed for coding work.
$149 per workspace per month, with unlimited people and $20 in cloud credits each month. Your AI provider bills its usage separately.