IT automation with AI
14 workflows. Help-channel answers, access requests, access reviews and vendor checks, following the procedures you already wrote down.
$149/month per workspace · Unlimited people · AI usage billed by your provider
- 58%
- of organizations say IT spends over five hours a week on repetitive business requests. InformationWeek for TeamDynamix, 2023
All it and admin workflows.
14 workflows
- Start here Answer IT questions in the help channel People get answers to everyday IT questions without a ticket. IT and admin · When you ask Works with Slack, Email.
- Start here Handle access requests Access requests get collected, approved by the right person and logged. IT and admin · When you ask Works with Jira Service Management, ServiceNow.
- Start here Review who has access Every quarter, check who has access to key tools and flag what looks wrong. IT and admin · On a schedule Works with Slack, Email.
- Guide people through buying something Purchases follow the process without people learning it first. IT and admin · When you ask Works with Slack, Email.
- Check a new vendor's security Get a first pass on a vendor's security docs before you sign. IT and admin · When you ask Works with Box.
- Track laptops and equipment Know who has which device and when warranties end. IT and admin · On a schedule Works with Airtable, Microsoft 365.
- Write IT how-to guides Turn solved IT tickets into short guides. IT and admin · When you ask Works with Jira Service Management, ServiceNow, Notion, Confluence.
- Analyze IT tickets for patterns See which problems come up most, so you fix them for good. IT and admin · On a schedule Works with Jira Service Management, ServiceNow.
- Troubleshoot with your runbooks Admins get step-by-step help that follows your documented procedures. IT and admin · When you ask Works with Slack, Email.
- Watch for outages in your tools Hear when a tool your team depends on is down, before people ask. IT and admin · On a schedule Works with Slack, Email.
- Close out a departing employee's access Maito lists accounts, keys and equipment to recover, assigns owners and shows what is still open. IT and admin · When something happens Works with Linear, Asana, Gmail, Microsoft 365.
- Review automations that failed or double-ran A weekly log of failed and duplicate automation runs, with the time spent fixing them, so problems surface before customers find them. IT and admin · On a schedule Works with Datadog, Sentry, Linear, Asana.
- Sort incoming documents to the right folder Each file that arrives is identified and sent to a suggested folder and owner, and uncertain ones wait for a person. IT and admin · When something happens Works with Gmail, Microsoft 365, Box.
- Queue old files for retention review Files that reach their review date go to the right person with holds checked. Nothing gets deleted on its own. IT and admin · On a schedule Works with Box, Notion, Confluence, Linear, Asana.
Where AI helps IT and admin.
Maito covers the repeat questions and the follow-up work. It answers IT questions in the help channel from your company knowledge, handles access requests by routing them to the owner, and troubleshoots with your runbooks. It reviews who has access, tracks laptops and equipment, writes IT how-to guides from your tickets, and closes out a departing employee's access with a task for each owner.
Changes stay with IT. Owners approve each access request and IT grants it. IT removes access after a review, and a security lead decides on a new vendor. An admin makes the changes a runbook calls for. Maito has no authority to grant or remove access itself, and it does not touch your admin consoles on its own.
Start with the help channel. Share your runbooks and common answers in a Slack conversation with @Maito, and tell people to mention it with their question. Check what it gets wrong for a week and correct it. Then set up the access review as a Loop that compares your admin consoles and HR system each month.
Questions.
It can if you connect the tool and allow it. Most teams keep granting access with IT and let it collect approvals.
Yes. Share them once and it walks through your documented steps.
Minutes for the workspace: create it, connect your AI provider and connect Slack. Each workflow then takes one request to your agent, plus signing in to any tool it needs.
No. You set up each workflow by asking your agent in plain words. A repository is only needed for coding work.
$149 per workspace per month, with unlimited people and $20 in cloud credits each month. Your AI provider bills its usage separately.