Turn pet booking messages into one booking
A booking email with two dogs becomes the right pets, the right services and one valid time to offer.
Operations · Pet services · When something happens · Updated
Works with
- Slack
- Gmail
- Microsoft 365
- Superhuman Mail
- Calendly
- Cal.com
- Google Calendar
Slack
Gmail
Microsoft 365
Superhuman Mail
Calendly
Cal.com
Google CalendarHow do you turn a pet booking message into one booking?
To turn a pet booking message into one booking, set a Loop on your bookings inbox. Maito finds the household and pets in your booking system, works out the grooming time each needs, picks a free slot with the right groomer, notes missing vaccination records, and drafts a reply for approval.
How it's done today
The owner copies each message into a spreadsheet and the calendar, and sometimes books the wrong pet.
What Maito does
- Read the request and find the household
- Match each named pet and its past services
- Check durations and notes against the calendar
- Draft a reply offering a valid slot
Example
Loop run: New email in bookings@northstar.example
New request from Linda Chen: both dogs, 'sometime this week, they're a mess.' Matched in the booking system • Biscuit, lab, 70 lb: full groom, 2.5 hours (last done Aug 29) • Pepper, poodle mix, 18 lb: bath and nails, 1 hour (last done Sep 12) Together that is 3.5 hours with one groomer, or 2.5 if Rae takes Pepper. Offer: Thu Oct 22, 9:00 to 12:30, Jess. Estimated $165 ($110 + $55). Catch: Biscuit's rabies shot expires Oct 24, and the notes say we need a current certificate. Linda needs to send the new one before Thursday. Draft reply, including the certificate request, is ready. Send it, Jess?
@Maito send it, but give her Friday 1:00 as a backup.
Added Friday at 1:00 as the backup. Your approval is recorded, so I've sent it. I'll hold both slots until noon tomorrow and book whichever she picks.
Maito (10:10 AM):
New request from Linda Chen: both dogs, 'sometime this week, they're a mess.'
Matched in the booking system
• Biscuit, lab, 70 lb: full groom, 2.5 hours (last done Aug 29)
• Pepper, poodle mix, 18 lb: bath and nails, 1 hour (last done Sep 12)
Together that is 3.5 hours with one groomer, or 2.5 if Rae takes Pepper.
Offer: Thu Oct 22, 9:00 to 12:30, Jess. Estimated $165 ($110 + $55).
Catch: Biscuit's rabies shot expires Oct 24, and the notes say we need a current certificate. Linda needs to send the new one before Thursday.
Draft reply, including the certificate request, is ready. Send it, Jess?
Jess (10:18 AM):
send it, but give her Friday 1:00 as a backup.
Maito (10:19 AM):
Added Friday at 1:00 as the backup. Your approval is recorded, so I've sent it. I'll hold both slots until noon tomorrow and book whichever she picks.
How to set it up
- Ask your agent
“When a booking request arrives in bookings@northstar.example, find the household and pets in the booking system, work out the time needed, and draft a reply with a valid slot. Post it in #grooming. I'll approve before it's sent.”
- Connect email
- Gmail
- Microsoft 365
- Superhuman Mail
- Connect booking system
- Calendly
- Cal.com
- Connect calendar
- Google Calendar
- Microsoft 365
- Cal.com
- Calendly
Not connected yet? Your agent sends you a link to sign in.
What it won't do
It only knows what's in your booking system and notes. It can't judge a pet's temperament or coat condition from a message.
Questions
It drafts the reply and slot. You approve before anything is sent to the customer.
From each pet's size, service history and notes in your booking system.
Gmail, Microsoft 365 or Superhuman Mail for requests, Calendly or Cal.com for bookings, and your calendar for open slots.
