Fix shipping addresses before orders go out

How do you fix shipping addresses before orders go out?

To fix shipping addresses before orders go out, let Maito watch new orders. It flags addresses that fail validation or don't match the ZIP, holds the order and drafts a confirmation to the order's email. When the customer confirms, it validates and updates the order. Requests from other addresses are flagged.

How it's done today

Support edits the address in one system while the warehouse ships from another.

What Maito does

1. 1.Hold orders with an address problem
2. 2.Verify the customer asked for the change
3. 3.Check the new address
4. 4.Release the order once after the fix

Example

Loop run: Address validation failed · Order #4417

SlackEmail

#fulfillment

Maito APP 10:14 AM

Order #4417 ($86.40, Mara Quinn) is on hold. It hasn't shipped and no label is printed. Problem: the address reads "Austin, TX 10011", a New York ZIP. "Apt 4B" is also missing. Change request: at 10:02 someone emailed asking to ship to 220 Congress Ave, Austin. Catch: that email came from mara.q@fastmail.example, not the address on the order. Your policy only accepts changes from the order email, so I haven't changed anything. From the store order and the email thread. Draft below for the order email address. "Hi Mara, we need to confirm your delivery address for order #4417. Please reply to this email with the full address."

W

Wes 10:20 AM

@Maito Send it.

Maito APP 10:21 AM

Sent to the order email. #4417 stays on hold. When she replies, I'll validate the address, update the order and release it once.

Example complete

How to set it up

What it won't do

It can't confirm that an address really receives mail beyond what validation shows. The customer has to confirm.

Questions