Match returned parcels to refunds
Maito reconciles each returned parcel with the inspection and refund, and updates stock once.
Operations · Ecommerce · When something happens · Updated
Works with
- Slack
- Gmail
- Microsoft 365
- Superhuman Mail
Slack
Gmail
Microsoft 365
Superhuman MailHow do you match returned parcels to refunds?
To match returned parcels to refunds, send Maito the inspection result. It finds the return in your store, checks the condition against your policy, works out the refund after label costs and checks the stock setting so a damaged item doesn't go back as new. You approve, then it refunds and closes the return.
How it's done today
The warehouse records condition in one place while support and refunds work from another.
What Maito does
- Match the parcel to its return
- Read the inspection form
- Propose the refund and stock action
- Update the refund and stock once, after approval
Example
Loop run: Inspection form · RMA-7302-1
RMA-7302-1 arrived and Joel inspected it at 11:20. Linen dress, tags on, light stain on the hem. Condition: B. Refund authorized: $128.00 less the $6.95 label = $121.05, to the original payment. Stock: not changed yet. Catch: the store is set to put returned items back in available stock automatically. This dress would show as new at full price. I left the stock alone. From the inspection form and the return record. Proposal: refund $121.05 and add one unit as seconds.
@Maito Refund $121.05 and restock as seconds.
Refunded $121.05 to the original payment and added 1 unit to seconds. RMA-7302-1 is closed. The customer was told the refund takes 3 to 5 days to show.
Maito (11:24 AM):
RMA-7302-1 arrived and Joel inspected it at 11:20. Linen dress, tags on, light stain on the hem. Condition: B.
Refund authorized: $128.00 less the $6.95 label = $121.05, to the original payment.
Stock: not changed yet.
Catch: the store is set to put returned items back in available stock automatically. This dress would show as new at full price. I left the stock alone.
From the inspection form and the return record. Proposal: refund $121.05 and add one unit as seconds.
Sam (11:30 AM):
Refund $121.05 and restock as seconds.
Maito (11:32 AM):
Refunded $121.05 to the original payment and added 1 unit to seconds. RMA-7302-1 is closed. The customer was told the refund takes 3 to 5 days to show.
How to set it up
- Ask your agent
“When a warehouse return inspection form is submitted, match it to the return and post the refund and stock proposal in #returns.”
- Connect ecommerce platform
- Shopify
- Amazon Selling Partner
- Connect email
- Gmail
- Microsoft 365
- Superhuman Mail
- Use forms
- Typeform
- Tally
No MCP server needed. Ask your agent to save a skill with the steps, then add the login or API key in Settings → Vault.
Not connected yet? Your agent sends you a link to sign in.
What it won't do
It trusts the inspection result it's given. It can't judge condition from a description alone.
Questions
No. It proposes the refund and stock change, then acts once you approve.
From a form such as Typeform or Tally, or a message from the person who inspected it.
Shopify or Amazon Selling Partner and email.
