Route accessibility requests to the right person
Access and transport requests reach the person who can arrange them, with details kept private.
Operations · Healthcare practices · When something happens · Updated
Slack
Linear
Asana
ClickUp
Jira
TrelloHow do you route accessibility requests to the right person?
To route accessibility requests to the right person, tell Maito who handles them. When a form or email asks for help, it creates a restricted task with only what the person asked, posts a notice without details in Slack, and flags conflicts with your building notes.
How it's done today
A note stays in email and the people who can help never see it.
What Maito does
- Pick out the request from the form or email
- Create a restricted task with only what was asked
- Assign it to the responsible person
- Post a notice without details
Example
Loop run: New intake form with an access request
A patient asked for access support for Tue Oct 27, 2:30 PM. Details are in restricted task AR-61, assigned to Dev. I haven't copied them here. Catch: that appointment is in Room 3. The building notes in company knowledge say step-free access is only for Rooms 1 and 2. I don't know the patient's needs or eligibility, so Dev may want to check before confirming the room. The task is visible to Dev only.
@Maito I'll handle it. Remind me to confirm arrangements with the patient by Friday.
Reminder set on AR-61 for Fri Oct 23, 9:00 AM. Only you can see it.
Maito (9:30 AM):
A patient asked for access support for Tue Oct 27, 2:30 PM. Details are in restricted task AR-61, assigned to Dev. I haven't copied them here.
Catch: that appointment is in Room 3. The building notes in company knowledge say step-free access is only for Rooms 1 and 2. I don't know the patient's needs or eligibility, so Dev may want to check before confirming the room.
The task is visible to Dev only.
Dev (9:41 AM):
I'll handle it. Remind me to confirm arrangements with the patient by Friday.
Maito (9:41 AM):
Reminder set on AR-61 for Fri Oct 23, 9:00 AM. Only you can see it.
How to set it up
- Ask your agent
“When an intake form or email asks for transport or accessibility help, create a restricted task for Dev with only what the patient asked, and post a notice without details in #front-desk.”
- Connect task tracker
- Linear
- Asana
- ClickUp
- Jira
- Trello
- Use forms
- Typeform
- Tally
No MCP server needed. Ask your agent to save a skill with the steps, then add the login or API key in Settings → Vault.
Not connected yet? Your agent sends you a link to sign in.
What it won't do
It can't judge needs or eligibility, and it won't promise an accommodation.
Questions
No. The channel gets a notice only, and the task is visible to the assigned person.
No. It flags what your notes say and leaves the decision to the assigned person.
A task tracker such as Linear, Asana or Jira, and intake forms from Typeform or Tally.
